FAQ
Frequently Asked Questions (FAQ)
What kind of art do you sell?
Original paintings by Noelle Dass and prints on paper and canvas.
Do you create custom or commissioned artwork?
It depends on my schedule. If you’re interested in a custom piece, please contact me with details. You can view pricing HERE.
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Ordering & Payment
How do I place an order?
1. Browse our collection and select the piece you love.
2. Click "Add to Cart" and proceed to checkout.
3. Enter your shipping and payment details.
4. Confirm your order—you’ll receive a confirmation email shortly after.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay, Venmo.
Can I cancel or modify my order?
If you need to cancel or change your order, please contact us within 24 hours of placing it. Once the artwork has been shipped, cancellations or modifications may no longer be possible.
Shipping & Delivery
Do you ship internationally?
Yes! We ship worldwide. Shipping costs and delivery times vary depending on your location. During checkout, you’ll see an estimate for shipping fees. Sometimes I can have a print made in the buyers country so shipping will be a lot less. Please contact me to find out.
How is the artwork packaged for shipping?
We take great care to ensure your artwork arrives safely. Each piece is professionally packaged with protective materials to prevent damage during transit.
How long does delivery take?
Delivery times vary based on your destination:
- Domestic orders: 5–10 business days
- International orders: 10–20 business days
Custom or commissioned pieces may take longer—specific timelines will be provided when you place your order.
Returns & Exchanges
What is your return policy?
We want you to love your new art! If you're not satisfied with your purchase, we accept returns within 7 days of delivery for eligible items. Please note:
- Custom or commissioned pieces are non-refundable.
- Original and Return shipping costs are the buyer’s responsibility unless the item arrives damaged.
What if my artwork arrives damaged?
If your artwork arrives damaged, please contact us immediately. Include photos of the damage and packaging so we can resolve the issue quickly—either by replacing the piece or issuing a refund.
Do you offer gift cards?
Yes! Our digital gift cards are available in various denominations and make a perfect present for any art lover.
Contact Us
Still have questions? Reach out to us anytime!
**Email:** artimals (at) gmail (dot) come
**Phone:** 541-225-7456
Thank you for choosing us to bring beautiful art into your life!